Candle Care 101: A Complete Beginner’s Guide
Learn the art of candle care with ARTES. From mastering the first burn to caring for our signature wooden wicks, this guide reveals how to make you...
Yes, we offer both gift cards and wrapping options. Please request gift wrapping option in the comment section at checkout if you would like us gift wrap it for you.
Every ARTES product is handcrafted by us at our Sydney studio — from production to packaging to shipping — ensuring quality and care in every step.
Sydney, Australia.
Yes, please use our Fragrance Discovery Kit for sampling.
Yes, sustainability is at the heart of what we do. We use high-quality, natural ingredients across our entire product line. Our candles are crafted with a blend of soy and coconut wax, fine fragrance, wood wicks, and locally sourced vessels. Our diffusers and sprays contain only the highest-grade perfume alcohol, fine fragrance, and purified water—nothing unnecessary. Every choice we make is guided by environmental responsibility, ensuring our products are as kind to the planet as they are to your senses.
Yes. For our diffusers, you can now order refill kits. For other products, we are currently working on it.
Yes, but please do not eat it. :)
Yes, minor differences may occur due to natural ingredients like soy and coconut wax, but our formulas remain consistent. Reach out if you have any concerns.
For candles, trim the wick to about 1/4 inch before each use and let the wax pool reach the container’s edge on the first burn to prevent tunneling. Keep candle sealed with lid between uses. Store your candle, spray or diffuser in a cool, dry place away from direct sunlight to preserve the scent and color.
For candles, burn times vary by size: typically, our 60G tins last 10–15 hours, while full-sized candles range between 40–60 hours. For diffusers, it depends on a number of internal factors within your home, but typically between 1 - 3 months.
Yes we do. We ship to a large number of countries globally. If your country isn’t listed, please contact us. Candles are unlikely to be restricted, but please check your country’s customs requirements before ordering to avoid any headaches. For now, we are not able to ship sprays and diffusers internationally. Any duties or fees are the buyer’s responsibility.
Yes. ARTES uses Shopify, a trusted platform for secure transactions.
If you’re not satisfied with your purchase or it arrives damaged, please contact us within 7 days to discuss return or exchange options.
